Announcement

**Momboss** · 08-10-2021, 05:38 PM

I had something similar happen and let the parent know that I saw the post and it pretty much embarrassed her. In a roundabout way I said that now that I know that she’s looking for other care I’ll be looking to replace her childs spot.

**mamadaycare** · 08-10-2021, 05:40 PM

Wow! I can't believe she was bold enough to post it on Facebook, but couldn't talk to you about her concerns. I would send her a text and say "Hey, I saw your post on FB that you are looking for care. I am upset that you did not voice any concerns you had with me before finding alternate care. Considering the circumstances, I have decided to terminate effective immediately. I will have DCB things outside for pick up tomorrow."

**Sahm121** · 08-10-2021, 06:02 PM

Why doesn’t she just change the dentist to Friday ?
I would start looking for their replacement. You could just term immediately and explain that you saw her post and felt it’s better that you part ways now since she’s going to be looking anyway:

funny story about posts online - my sister posted she was looking for reliable daycare forgetting her provider was a friend on Facebook. Oh I couldn’t stop laughing when the provider replied ‘don’t forget you have to pay me for the next two weeks’. My sis posts everything on social media. We’re complete opposites. This was one where I was so happy her provider had a back bone and did that. She was charging way too low for her services and was getting taken advantage of by all the families.

**GirlMomma** · 08-10-2021, 06:09 PM

mamadaycare and Momboss
I sent her this:

Hi XXXX,

It has come to my attention that you’re looking for more reliable childcare. I apologize my program is no longer meeting your expectations and I wish you would have voiced your concerns to me prior to starting your search.

Due to the circumstances, I have terminated childcare effective immediately. I will pack XXX’s belongings and leave them outside tomorrow. I have refunded you $XX via PayPal for the remainder of this week.

Thank you for the opportunity to provide care for your child, I wish you the best!

She has stated it’s illegal to place his stuff outside.

**GirlMomma** · 08-10-2021, 06:55 PM

I called the local police department, they advised me it isn’t illegal to put his belongings outside. The officer is coming by shortly to pick up the child’s belongings.

She’s still threatening legal action though. I have no clue why… I guess because I termed? I gave her her money back and the belongings are no longer in my possession.

**GirlMomma** · 08-11-2021, 05:02 AM

Gemma I know that’s why she’s upset. Quite frankly, when she said “I’ll try to have someone there by 4 on Friday,” I had already started typing up her term letter. I will not be told how to run my business. I work for myself, not anyone else. I could care less if she wanted to find different child care. What upset me was the “reliable” child care part.

I threw my back out in January and my husband took off part of the week and the other half of the week I hired a sub so I didn’t close. Anytime my girls have appointments or if I have an appointment, my husband takes off of work so we’re not putting several families out of child care. The one time I absolutely have to close, 1 hour and 30 minutes earlier, she loses her mind.

She continued to slander me all over FB last night and her family member even left a fake review, took my LLC and posted it to her page speaking negatively and posted on my DC page with even more negative and untrue things, specifically that I put a “single working mother out of childcare.”

I get that times are hard right now, but I don’t understand why it’s so difficult to take time off of work? Are people afraid to ask for time off or is it just the “me, me, me” generation that if I don’t do what they expect me to do then I’m a terrible person?

**mamadaycare** · 08-11-2021, 05:36 AM

Originally posted by GirlMomma View Post

mamadaycare and Momboss
I sent her this:

Hi XXXX,

It has come to my attention that you’re looking for more reliable childcare. I apologize my program is no longer meeting your expectations and I wish you would have voiced your concerns to me prior to starting your search.

Due to the circumstances, I have terminated childcare effective immediately. I will pack XXX’s belongings and leave them outside tomorrow. I have refunded you $XX via PayPal for the remainder of this week.

Thank you for the opportunity to provide care for your child, I wish you the best!

She has stated it’s illegal to place his stuff outside.

YOU GO GIRL!!!! She knows she is in the wrong and wants to try and place the blame on you. You have done everything you can to wash your hands of this family. I would let her know that if she does not stop slandering your business with false accusations that you will contact your attorney. She sounds completely toxic and I am sure you are happy to be done with her.

**Blackcat31** · 08-11-2021, 08:26 AM

A different perspective.... but when DCM said, she'd "try" to have someone pick up by 4:00 I wouldn't have taken it personal at all and just left it. Sometimes, it's just the way parents word things. I don't think it is a big deal....

I've said lots of things to parents simply out of habit without thinking many times.

Once I told a parent "Have a great day! Love you"
I had just gotten off the phone with my DD and was just going through the motions with DCP's and drop off....DCP had a good sense of humor and told me she loved me as well! lol!

Now had DCM not shown up or had someone pick up by 4;00 I would have managed this situation swiftly and immediately.

As for the FB post, as someone who never engages in the drama of social media, I would have left that one alone as well.
I WANT my DCP's to check out other programs/providers now and then.
I want my parents to know they have a good thing going and honestly the only way to really do that is to shop around now and then.

Also when DCM said "Reliable care", it might not have had anything to do with you but that she wanted reliable care. It would've sounded funny to just say “ISO care for 3 YO”.
When she said "reliable" it doesn't automatically mean you aren't reliable.

She might be thinking about changing jobs or going back to school or maybe just wants to leave her child in care longer than you are open and wants to see what's available.
Without actually talking to her, you have no idea why exactly she posted.

A lot of providers seem to really take offense when they find out DCP's are or might be searching out alternate care but I choose to take an alternate approach and use that information as a way to start a conversation about the care they have. Are they unhappy, is there anything I can do differently, is something in their family changing or are they just wanting other arrangements? It could literally be anything but for me as a business owner, I want to know why verses just reacting and terminating care because the post was taken as personal.

I also look at things purely from a business stand point and don't act when I do know families are planning to leave until they tell me that information themselves. I require written notice and payment up front so I am never out the income. I feel like so many of us (on this board and elsewhere) often times know we are planning to term a parent but don't give them the head's up we expect from them until we actually give notice.

Many times providers try to have a new family in place before terminating one they want gone but we don't ever say "Hey Janice, I am planning on terminating your services but won't be giving you actual notice until I find a replacement family for your spot" so I don't understand why providers expect different from parents. KWIM?

In all honesty and just my personal opinion but I think it's unprofessional to term out of anger or because a provider found out information in regards to a parent searching for other care. It comes as across as personal and I don't think it should be. So many providers feel like they want to beat the parent to the termination that might or might not be coming. It feels a bit retaliatory.

I know it's hard because sometimes this job is personal and sometimes it's just business but most times, I think it's better to assume it's always business because when it becomes personal and emotional, it usually goes off the rails......as this situation has.

I'm sorry you are dealing with this situation. I do hope it's resolved quickly and without any more drama for you.
It sucks when this stuff happens as it impacts your entire day/week etc.

Announcement

I Need Quick Help

I Need Quick Help

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment