I would keep my expectations for following my payment policy separate from my desire to have a friendly relationship with my clients.
I had a client where this happened. He suddenly stopped greeting me, stopped lingering in the morning to watch his child play, stopped smiling.
Turned out his wife's immigration status was in a SNAFU.
Even if your client is sulking because he's mad at you, it's not your responsibility to force him to be cheerful or chatty. Hold to your policies. If his problem is your policies, that will show up soon enough. A second missed payment should answer that question for you.
And if you're wrong and he is upset about some thing else, he doesn't need to be forced to bring it up before he's ready to share it. Or it may be something that never needs to be shared with you.
I had a client where this happened. He suddenly stopped greeting me, stopped lingering in the morning to watch his child play, stopped smiling.
Turned out his wife's immigration status was in a SNAFU.
Even if your client is sulking because he's mad at you, it's not your responsibility to force him to be cheerful or chatty. Hold to your policies. If his problem is your policies, that will show up soon enough. A second missed payment should answer that question for you.
And if you're wrong and he is upset about some thing else, he doesn't need to be forced to bring it up before he's ready to share it. Or it may be something that never needs to be shared with you.
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